Support BBrain Basic

Using the newest technologies is often difficult for most seniors. The BBrain Calendar and Dementia clocks are developed especially for seniors and because of this they are easy to use. However, we can imagine that still enough questions can arise. That is why we have listed the most frequently asked questions below for you.

Device

I lost the box and the instruction manual. How can I find out which BBrain clock I have?

It can happen that you don’t have the box and the instruction manual anymore. Would you like to know BBrain clock you have? We’ve listed the visual differences below:

  • The BBrain Family G2 and D2 clocks don’t have any buttons on the back. The BBrain Basic clocks do have buttons you can press
  • The BBrain Family G2 and D2 clocks don’t have an USB port. The BBrain Basic clocks have a USB port on the right side.
  • The BBrain Family G2 and D2 clocks don’t have a raised edge. The BBrain Basic clocks have a raised edge in white or black around the screen.
  • The BBrain Family G2 and D2 cannot be hung on the wall because the clocks don’t have any wall mounts. The BBrain Basic clocks have three wall mounts on the back.

Which alarms can I set on the BBrain Basic digital and analogue dementia clock?

The BBrain Basic digital and analogue dementia clock has the following alarms:- Opstaan

  • Getting up
  • Afternoon nap
  • Going to bed
  • Birthday of the clock user
  • Christmas day alarm
  • New years’ eve alarm

The functions of the dementia clocks are more elaborate than the functions of the calendar clock

Which alarms can I set on the BBrain Basic digital calendar clock?

The BBrain Basic digital calendar clock has the following alarms:

  • Getting up
  • Afternoon nap
  • Going to bed

In addition to these, you can also set an alarm for three different moments. The alarms can be set to go off once, daily, from Monday to Friday, or on Sunday. This is very useful, for example, when the user needs to take medication at fixed moments during the day, which can easily be forgotten.

How do I turn off the alarm on the clock?

The alarm can be turned off by pressing any button on the back of the clock. This is clearly indicated on the screen when the alarm goes off.

Can I use the clock without it being connected to a power outlet?

The BBrain Basic clocks cannot be used without being connected to a power outlet.

Do I need Wi-Fi to use the BBrain Basic clock?

There is no internet required to use the calendar clock. You (or a loved one) set everything on the clock itself. You only need a power socket to use the clock.

Instruction manual BBrain Basic Digital and Analogue

Using the link below, you can download the detailed instruction manual and, if necessary, print it.

 

Terms

For how long do I have a warranty on BBrain devices?

We have a warranty period of two years. Should you find any defects you can contact our customer service. If it is still within the warranty period, we will provide a suitable solution.