Complaints and Feedback

At BBrain, we place great importance on customer satisfaction. However, sometimes things can go wrong. Perhaps you're not satisfied with our service, or a product doesn't meet your expectations. For example, the product might be defective or you haven’t received anything yet.

In addition, we appreciate your feedback on how we can improve our products or services. Your opinion helps us better align with your needs.

For complaints and feedback, you can contact our customer service. You can reach us by phone, digitally, or in writing. We are available every workday from 9:00 AM to 12:00 PM and 1:00 PM to 5:00 PM at the phone number 088 - 0080 130, by email at info@bbrain.eu, and in writing at the address below:

BBrain
Weerhuisweg 4
6226 NC Maastricht

Your complaint or feedback will be processed within 5 working days. To handle your complaint quickly and completely, it is important that you clearly describe what you are dissatisfied with. Additionally, it is important that we know which order or product it concerns. For example, provide your order number, the product's batch number, or any relevant event dates. Don't forget to share your contact information with us.

We are happy to work with you to find a suitable solution.