Frequently Asked Questions

At BBrain, you can pay reliably, safely, and easily. All our payment methods are free. You can use the following payment methods:

• iDeal
• Maestro
• Bancontact
• Mastercard
• PayPal
• Sofort

To successfully complete a payment, it is necessary to accept the essential cookies. During the checkout process, you will find a round button in the lower-left corner of the screen to accept these cookies. Without this consent, the payment cannot be processed.

The table below shows the shipping costs per country.

Ordering from outside the EU

Do you live outside the European Union and want to place an order? 

Please contact us via:
Email: order@bbrain.eu
Phone: +31 (0)88 – 0080 130
Availability: Monday to Friday between 09:00 – 12:00 and 13:00 – 17:00 (CET)

We will gladly create an invoice order for you. Your order will be shipped after payment is received.

If you order on weekdays before 15:00 CET, the package will be shipped on the same day. We ship our packages via PostNL. You will receive a track & trace code by email from PostNL to follow your package.

We ship our packages via PostNL. You will receive a track & trace code by email from PostNL to follow your package.

If the delivery person does not find you at home, they will drop off the package at a nearby PostNL service point. You will receive an email from PostNL with the address of the service point.

For products ordered from our webshop, you always have a 14 days withdrawal period. This period starts the day after you receive your product.

After registering your return, you have another 14 days to return the product. For example, if you register your return on day 7 after receiving your order, you then have 14 days to actually return the product.

If you return the product later than these 14 days, we may decide not to proceed with a refund. If you are unable to return the package within 14 days, please contact us in advance. We will work together to find a possible solution.

The product may be tried out, just as you would in a store. If you don't like the product, you can return it, and we can make someone else happy with it.

It is important that you return the product in its original condition and packaging. For example, do not remove the protective film from a calendar clock while trying it out. If there are visible signs of use on the product or original packaging due to trying it out, we may reduce the amount to be refunded. In this case, we will contact you.

Did you buy the product directly from BBrain? If so, please read on below.
Did you buy your BBrain product from another party? Then contact that party directly.

Fill out our return form. Our customer service usually checks within 2 working days whether you have registered your return within the withdrawal period and sends you an email with the return instructions and the return address after this check.

Provided the product is received complete and in its original condition and packaging, we will refund the full purchase amount to the account with which you completed the purchase.

If the product is received incomplete or not in its original condition and packaging, our customer service will contact you regarding any possible reduction in value. In the return instructions you receive from our customer service, you will find a checklist of all parts and accessories per product.

For the product you wish to return, follow the return procedure as described under "How can I return my purchase within the withdrawal period?"

For the desired product, you will need to place a new order in our webshop.

You, as the customer, are always responsible for returning the package. We recommend packing the package well and securely to prevent damage during transport. We cannot be held liable in any way if the package is damaged during shipping. We also recommend keeping the shipping receipt until you receive an email confirming your return has been processed.

The costs for returning your order are at your own expense. Rates vary depending on the provider and the method of return (e.g. registered return).

For products purchased from our webshop, a statutory warranty of 2 years applies. The statutory warranty only applies if the product is used in a normal and proper manner. Water damage and damage from a fall (e.g. a broken screen or a broken antenna) are not covered by the warranty conditions.

Always read the user manual carefully before using a product to avoid incorrect use. The statutory warranty starts from the day of purchase. If a new product has already been delivered, this does not change the warranty period. It remains valid from the original time of purchase.

If you detect a defect, you can contact our customer service. Have your order number at hand when you contact us. You can send an email to info@bbrain.eu or contact us by phone at +31 (0)88 0080 130 (Mon-Fri from 9:00-12:00 and 13:00-17:00 CET).

In many cases, we can solve the problem remotely, and it is not necessary to return the product.

We are not obliged to immediately provide a new product free of charge. We may ask you to return the product at any time for inspection and repair.

Even outside the warranty period and conditions, we are happy to work with you to find a suitable solution. You can send an email to info@bbrain.eu or call us at +31 (0)88 0080 130 (Mon-Fri from 9:00-12:00 and 13:00-17:00 CET). Have your order number at hand when you contact us.